Privacy Policy

CTSS respects your privacy. This Privacy Policy explains how we collect, use, and protect information submitted through our website, contact forms, phone calls, emails, and other communications.

By using this website, you agree to the terms of this Privacy Policy.

Information We Collect

We may collect information you voluntarily provide, including:

• Name
• Email address
• Phone number
• Company name
• Property or project address
• Project details or service requests
• Any information submitted through a contact form, quote request, email, or phone call

We may also collect basic website usage information through analytics tools, such as pages visited, general location, device type, browser type, referral source, and time spent on the website.

How We Use Your Information

CTSS uses collected information to:

• Respond to inquiries
• Provide estimates or service information
• Schedule consultations or site visits
• Communicate about commercial low-voltage projects
• Improve our website and services
• Maintain records related to customer communication
• Protect the security and functionality of our website

We do not use your information for unrelated purposes.

Website Analytics and Cookies

Our website may use cookies, tracking pixels, analytics tools, or similar technologies to understand how visitors use the site and improve performance.

These tools may collect information such as your device type, browser, pages visited, and general usage behavior. You can usually disable cookies through your browser settings, but some website features may not function properly.

You may also unsubscribe from marketing communications if CTSS sends them in the future.

Sharing of Information

CTSS does not sell your personal information.

We may share information only when necessary with:

• Internal team members
• Trusted service providers who help operate our website or business
• Contractors, vendors, or partners involved in responding to a project request
• Legal, regulatory, or safety-related parties when required by law

We only share information as needed to operate our business, respond to your request, or comply with legal obligations.

Data Security

We take reasonable steps to protect the information submitted through our website and communications. However, no website, email system, or online transmission is completely secure. Do not submit sensitive information through our website unless necessary.

Third-Party Websites

Our website may link to third-party websites, tools, maps, embedded media, or platforms. CTSS is not responsible for the privacy practices, content, or security of third-party websites.

Children’s Privacy

This website is intended for business and general commercial use. We do not knowingly collect personal information from children under 13.

Data Retention

We keep submitted information only as long as reasonably necessary for business, service, legal, or recordkeeping purposes.

Your Choices

You may contact us to request that we update, correct, or delete personal information you have submitted, subject to any legal or business recordkeeping requirements.

Contact Us

For questions about this Privacy Policy or how your information is handled, contact CTSS:

CTSS
Custom Technology and Security Solutions LLC
Phone: (330) 708-5370
Email: rob@ctsspro.com